Phone: 1-800-548-2723 (U. S. customers) or 703-295-6300 (International customers)
Fax: 703-295-6211
Email: pubsful@asce.org
Mail: Book orders can be mailed to:
American Society of Civil Engineers
Book Orders
P. O. Box 79404
Baltimore, MD 21279-0404
International customers for ASCE books may prefer the rapid service of our local distributors.
Rush Orders
Expedited air delivery service is available for both U.S. and international orders as long as you place the order by phone or e-mail. Air delivery is not available for books ordered through the Internet.Air delivery services include UPS Next and Second Day, Federal Express (you must provide your FedEx account #), and DHL International Air Delivery. Same day shipping is available for rush orders placed before 1:00 pm EST. To place a rush order, call ASCE's Customer Service and Fulfillment Department at 1-800-548-2723 or 703-295-6300 or e-mailpubsful@asce.org
Customer Service
When you contact ASCE Customer Service, please provide complete contact information: name, address, telephone, and e-mail. If you are an ASCE member, please provide your member number.
Email: Pubsful
Telephone: 1-800-548-2723 (US) 1-703-295-6300 (International)
Fax: 1-703-295-6211
Book claims can be mailed to:
American Society of Civil Engineers
Customer Service and Fulfillment Department
1801 Alexander Bell Drive
Reston, VA 20191-4400
Book Returns
If you are not completely satisfied with your book purchase, return it undamaged within 30 days (90 days for international orders) for a full refund, exchange, or credit of your publication purchase price. If your return is due to our error, we also refund the shipping costs.
To make a return, call 1-703-295-6210 or e-mail Pubsful for instructions. Do not return any items to ASCE’s Reston, VA, address.
Shipping Rates
Destination
|
Service
|
Delivery Time*
|
Shipping Cost
|
Continental U.S.
|
UPS
Ground
|
5-10 Business
Days
|
FREE!
|
Hawaii/Alaska, Guam, Puerto Rico, U.S. Virgin Islands, and other U.S. Territories
|
UPS
Second Day
|
2 Business Days
|
$15.00
|
Canada
|
UPS
Canada
Standard
|
5-10
Business Days
|
$10.00 for the first book; $2.50 for each additional book on the same order
|
International**
|
UPS Express International
|
5-7
Business Days
|
$40.00 for the first book;
$10.00 for each additional book on the same order
|
*Delivery times are based upon receipt of order.
**International customers are responsible for paying customs duties in their own countries. Refunds will not be issued for books that are undelivered because local customs duties were not paid.