ASCE Merchandise Return Policy
Our products can be returned within 14 days of purchase date if you are not completely satisfied with your purchase. Refunds are for the cost of the merchandise only and DO NOT include shipping and handling charges unless the return is the result of a manufacturing defect or shipping error. Please allow 2 weeks for returns to be processed.
Items WILL NOT receive a refund when:
- Items are returned damaged (that are not manufacturer defects).
- Items are missing parts or are not in re-sellable condition.
- Items are returned after more than 14 days from the purchase date.
- Shipment is refused upon delivery.
- An incorrect shipping address is provided.
- Items are not received on time because the wrong shipping method is chosen by the customer.
- Items have been worn, used, or altered in any way.
We reserve the right to refuse a return/refund if the guidelines above have not been met.
Questions – please call our Customer Service Department at (800) 548-ASCE (2723) or (703) 295-6300 (International), Monday – Friday, between the hours of 9:00 a.m. – 6:00 p.m., E.T. or email us at Giftstore@asce.org for assistance.