GENERAL QUESTIONS
Q. Who is ActiveAccess?
A. ActiveAccess http://www.activeaccess.com specializes in developing branded applications for media companies, corporations and government agencies. Active Access has built hundreds of topic-specific applications, making their staff experts at putting together a team to deliver compelling content.
Q: Does ActiveAccess contain spyware or adware?
A: ActiveAccess does not contain any spyware or adware, and does not install any applications that do. A full security document is available for further information. ActiveAccess does have advertising space, and will be sold to a trusted local advertiser.
Q: What do I do if I have problems with ActiveAccess?
A: Click the Menu button on the ActiveAccess Application Face and select Technical Support. Fill in the e-mail with your problem and someone will get back in touch with you quickly. If you have problems before you complete your installation, simply send an e-mail to support@activeaccess.com.
Q: The application will not launch when I click on it.
A. Are you using any type of firewall and/or anti-virus software? Either could be keeping the application from updating and/or receiving data.
DOWNLOAD AND INSTALLATION
Q: How much of my Windows system resources will be used?
A: ActiveAccess will use approximately 12 Megabytes of your system memory.
Q: Does ActiveAccess take up a lot bandwidth?
A: Running the application for an hour uses about as much bandwidth as loading a single Web page.
Q: Does ActiveAccess use a lot of CPU power?
A: Running ActiveAccess for an hour in the worst-case scenario with weather warnings, ad rotations in effect, and with the user clicking and zooming radar, the application uses about two-tenths of one percent of the total CPU time. It has normal spikes when performing complex tasks, such as startup and shutdown, but the overall use is extremely low.
Q: Is ActiveAccess compatible with Mac Computers?
A: Only if the Mac computer you are using has a PC emulator installed. Without that, ActiveAccess will not work on a Mac.
Q: Will ActiveAccess slow down my office network if a lot of people run the application?
A: ActiveAccess has a built-in cache server that connects directly to the ActiveAccess servers and disseminates the updated data (only if new data exists) to other apps on the network therefore eliminating the "clogging" of the company's Internet connection.
Q: The application will not launch when I click on it.
A. Are you using any type of firewall and/or anti-virus software? Either could be keeping the weather application from updating and/or receiving. You may need to set them to allow the weather application to get through and/or receive information.
Q: How do I uninstall the program?
A. There are two ways to remove the weather application from your computer. The first is from your control panel that can be accessed via Start > Settings > Control Panel > Add/Remove Programs. The second is from your program files that can be accessed via Start > Program Files > the name of the [weather] application installed > then select Uninstall.
WEATHER
Q: Can I choose the location from where I get my current conditions, such as temperature?
A: Yes, select the Target icon under the X on the main application window and select the desired location from the list, or click on the Menu link, select options, and then select the new location from the drop down menu.
Q: How often are weather conditions updated?
A: Conditions such as temperature, wind, etc. are normally updated by the National Weather Service reporting station once every hour. On some occasions a report may not be issued by the station every hour in which case the temperature will remain the same until that reporting station provides an updated report. Warnings are issued immediately after release by the National Weather Service.
Q: Where does the local weather information come from and what areas/cities does it cover?
A. The current weather information (temp, wind direction, humidity etc.) comes from the National Weather Service official reporting station for (name of the city) at (name of the reporting location).
Q: How do I change the county from which I receive weather crawls or alerts?
Start your application
Click the Menu Button
Click Options
On the top left side of the window, click the SELECT COUNTIES link
You will see a list of counties. Uncheck the boxes of the counties from which you don???t want to receive weather alerts and leave the check mark by the county you want
When you have chosen your county, click OK.
RSS READER
Q. What formats will the RSS reader accept? atom? RSS 2.0?
A. The RSS Reader accepts RSS 1.0, RSS 2.0, Atom, XML Feeds and Podcast Feeds.
Q. Will the RSS reader incorporate xml feeds for Podcasts?
A. Yes we are working on this function for the RSS Reader. It will be set up so that you see the title of the podcast. When you click READ FULL POST button, the podcast will launch in a separate browser.
Q. How far back do the RSS feed archive go (as in number of days)?
A. As far back as the Feed keeps the posts, starting from the day you first subscribed to that feed with the RSS Reader.
FEATURES
Q: Why is the Yahoo Search Bar in my Task Bar?
A: By default, the application places the Search Bar on your Task Bar. To remove it, click the Menu Button, go to Options and then uncheck the "Search Bar in Task Bar" box.
Q: How do you minimize the app?
A. To minimize the weather application, click on the X in the upper right hand corner of the display window.
Q. How do I move my application?
A. Click on the ParentPower logo and drag the application to the desired spot on your desktop.
Q: I get an error message saying another version is running.
A. To see what application is already running. Press the keys "Ctrl"+"Alt"+"Delete", then select "Processes" then find "TrueWeather.exe". Close that application then restart the weather application from your desktop. Please let us know if you need further assistance.
